Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Gyansetu Digitalisation Solutions ("Gyansetu", "we", "us", "our"), a company incorporated in India and operating at gyansetu-digital.in.

By accessing or using any Gyansetu platform, product, or service — including our Smart City OS, Digital Twin environments, Analytics dashboards, or IoT management tools — you agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy, Security Policy, Support Policy, and Refund Policy.

If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation, and the term "you" refers to that organisation. If you do not agree to these Terms, do not use our services.

2. Services

Gyansetu provides software-as-a-service (SaaS) solutions for smart urban infrastructure management, including but not limited to:

location_city Smart City OS — an integrated command and operations platform for managing urban services, infrastructure, and citizen engagement.
view_in_ar Digital Twins — real-time virtual representations of physical city assets and systems for simulation and scenario planning.
analytics Advanced Analytics — AI-powered data analytics, reporting, and predictive intelligence tools.
sensors IoT Management — device connectivity, telemetry ingestion, and fleet management for urban IoT deployments.

We reserve the right to modify, suspend, or discontinue any part of our services with reasonable notice. We will endeavour to provide at least 30 days' advance notice for material changes that affect active subscriptions.

3. Account Registration

To access our services, you must create an account. You agree to the following conditions:

person One account per user — each individual must have their own account. Sharing login credentials between multiple people is not permitted.
fact_check Accurate information — you must provide accurate, current, and complete registration information and keep it up to date. Providing false or misleading information is grounds for account termination.
lock Credential security — you are responsible for maintaining the confidentiality of your password and account credentials. You must notify us immediately at support@gyansetu-digital.in if you suspect unauthorised access.
admin_panel_settings Account responsibility — you are responsible for all activities that occur under your account, whether authorised or not, until you notify us of a breach.

4. Acceptable Use

You agree to use the Gyansetu platform only for lawful purposes and in accordance with these Terms. You must not:

block Engage in illegal activity — use the platform in any way that violates applicable laws, regulations, or third-party rights, including data protection laws and intellectual property rights.

block Reverse engineer — attempt to decompile, disassemble, reverse engineer, or otherwise derive source code from any part of the Gyansetu platform.

block Send spam or malicious content — use the platform to transmit unsolicited bulk messages, phishing attacks, malware, or any content designed to harm systems or individuals.

block Circumvent security controls — attempt to gain unauthorised access to any system, network, or data through the platform, including probing or scanning for vulnerabilities without written permission.

block Interfere with platform integrity — introduce viruses, trojans, or other harmful code; launch denial-of-service attacks; or otherwise interfere with the availability or performance of the platform for other users.

block Resell without authorisation — resell, sublicense, or redistribute access to the platform or its data without prior written consent from Gyansetu.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

5. Intellectual Property

business

Gyansetu's Platform IP

All intellectual property rights in and to the Gyansetu platform — including software, algorithms, designs, trademarks, documentation, and know-how — are and remain the exclusive property of Gyansetu Digitalisation Solutions. These Terms grant you a limited, non-exclusive, non-transferable licence to access and use the platform for your internal business purposes during the subscription term.

database

Customer Data Ownership

You retain full ownership of all data you upload, input, or generate through your use of the platform ("Customer Data"). Gyansetu does not claim any ownership rights over your Customer Data. You grant Gyansetu a limited licence to process your Customer Data solely for the purpose of providing the services described in these Terms.

On termination of your subscription, Gyansetu will provide you with a reasonable opportunity to export your Customer Data in a standard format. After the data export window, Gyansetu may delete your Customer Data in accordance with the Privacy Policy.

6. Payment & Billing

By subscribing to a paid plan, you authorise Gyansetu to charge your payment method on a recurring basis (monthly or annually, per your selected plan). All fees are:

check_circle Quoted and charged in Indian Rupees (INR) unless otherwise agreed in writing.
check_circle Exclusive of applicable taxes (GST or other levies), which will be added at the prevailing rate.
check_circle Non-refundable except as expressly stated in our Refund Policy.
check_circle Subject to change on 30 days' written notice for future billing cycles.

If a payment fails, we will notify you and attempt to retry the charge. Accounts with outstanding overdue balances exceeding 14 days may have service access suspended until the balance is settled.

7. Suspension & Termination

Either party may terminate a subscription as described in our Refund Policy. In addition:

warning Suspension for breach — Gyansetu may suspend your account immediately, with or without notice, if we reasonably believe you have materially breached these Terms, including any Acceptable Use violation, non-payment, or misrepresentation.
cancel Termination for cause — Gyansetu may terminate your account for serious or repeated violations of these Terms, illegal activity, or conduct that endangers the security or integrity of our platform or other customers' data.
check_circle Effect of termination — on termination, your right to access the platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, liability, and governing law) will continue to apply.

8. Limitation of Liability

balance

To the maximum extent permitted by applicable law, Gyansetu's total aggregate liability to you arising out of or in connection with these Terms or the services — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total fees paid by you to Gyansetu in the 12 months immediately preceding the event giving rise to the claim.

In no event shall Gyansetu be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or costs of substitute services — even if Gyansetu has been advised of the possibility of such damages.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or the services shall first be attempted to be resolved through good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in India.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

10. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

check_circle Post the revised Terms on this page with an updated "Last updated" date.
check_circle Send an email notification to all registered account holders at least 14 days before the changes take effect for existing subscribers.

Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the services and cancel your subscription before the effective date.